Our goal is simple: We want you to purchase with confidence. When you purchase on, you get 30 days to wear your shoes 100% risk free. If your shoes aren’t working exactly right for you, return them. We’ll even pay for shipping. Don’t worry about getting them dirty. We’ll make sure your returned shoes find a new home. We do our best to ensure they won’t end up in a landfill by donating them to local charities and shelters.

How do I return a order?

Online orders can be returned within 30 days of receiving the product. Visit the Order Status page to view your order and to start a return.

Returns are processed within 7 days of Vasque receiving your product. Usually sooner.

We are unable to return merchandise obtained from a retailer other than Please return the product to the original retailer. The 30-day risk free trial period is only available on orders.

If you have any concerns after 30 days, please give us a call. We’re here to help.


Contact customer service at 1-800-224-4453 or

We proudly ship using UPS carbon neutral - UPS logo

Our Shipments Are Carbon Neutral

We are pleased to advise that your shipment has been sent UPS® carbon neutral. It's just one more way we can join together to help the environment.